About us
Practical training that helps people be prepared
M.A.S.T Response Ltd is a North East-based medical and safety training company.
M.A.S.T Response Ltd is a North East-based medical and safety training company dedicated to helping individuals, businesses and organisations develop the knowledge, skills and confidence they need to respond safely and effectively in a wide range of situations.
We provide a wide range of medical, health, welfare and safety training, designed to meet the needs of both individuals and organisations. Whether you are looking to meet workplace training requirements, develop your team's skills, support your employees or simply gain valuable knowledge for everyday life, we can provide training to suit your needs.
Our courses are available through flexible in-person training or convenient online learning, making it easier for people to access high-quality training wherever they are. Our face-to-face courses provide practical, hands-on learning, while our online courses allow learners to complete their training at a time and pace that works for them.
New to the platform? Our getting started guide walks you through signing up, finding your courses and claiming your certificate.

Our approach
Training that stays relevant
At M.A.S.T Response, we believe training should be accessible, engaging, practical and relevant. We don't just focus on completing a course — we aim to ensure that learners understand what they have been taught and feel confident putting their knowledge into practice when it matters.
From first aid and medical training to workplace health, safety and welfare and specialist awareness courses, our aim is simple: to help people be prepared.
We work with businesses, community organisations, charities, care providers and individuals across the North East and beyond, delivering training that can make a real difference.
Browse by sector
Find the right training for you
Every course sits in one of four training sectors. Pick one to see the courses available in it.
First Aid & Medical
EFAW, FAW, paediatric, sports and condition awareness.
View coursesHealth & Safety
Fire, food, manual handling and workplace compliance.
View coursesSafeguarding & Care
Adult and child safeguarding, infection control, Care Standards.
View coursesMental Health
Mental Health First Aid for the workplace.
View coursesHow we work
Two ways to train, one standard of teaching
Online Academy
Self-paced online courses you can complete at a time that works for you, with a certificate issued on completion.
Find out moreIn-Person Training
Hands-on, instructor-led courses delivered at our Wallsend centre or on your own premises.
Find out moreMedical, Welfare & Safety Services
Event medical cover, security and safety staffing, venue support and corporate training days.
Find out moreContact us
M.A.S.T Response Ltd
10 Frank Street
Wallsend
NE28 6RN
Phone
07934255688Office Hours
Mon–Fri: 8:00 – 18:00
Sat: 8:00 – 18:00
Sun: 10:00 – 18:00
Explore
Getting started
How to sign up, access your account, take a course and download your certificate.
Corporate & group training
Training built around your team, your risks and your working environment.
Blog & news
Training updates, guidance and stories from the M.A.S.T Response team.
Frequently asked questions
Certificates, renewals, accessibility and payment questions, answered.
