Frequently Asked Questions
Got a question? Start here.
Everything you need to know about learning with M.A.S.T Response.
How do I enrol in a course?+
Create a free account, head to the Online Academy, pick the course you want and click Enrol. Free courses start immediately; paid courses include payment instructions.
Are the courses self-paced?+
Yes. Every course in the Online Academy is fully self-paced. You can start, pause and resume from any device, and your progress is saved automatically.
Will I get a certificate?+
Once you complete all lessons and pass the end-of-course assessment, you can download your certificate of completion straight from your dashboard.
How long do I have access to a course?+
You have lifetime access to any course you enrol in, so you can return for refresher learning whenever you need to.
Do you offer training for teams or organisations?+
Yes — get in touch via the Contact page and we will tailor a learning plan and pricing for your team.
What devices can I use?+
Anything with a modern browser — phone, tablet, laptop or desktop. No app install required.
I am having trouble logging in or accessing a course. What should I do?+
Please contact us via the Contact page with your registered email address and a short description of the issue and we will get you back up and running.
