Frequently Asked Questions

Got a question? Start here.

Everything you need to know about learning with M.A.S.T Response.

How do I enrol in a course?+

Create a free account, head to the Online Academy, pick the course you want and click Enrol. Free courses start immediately; paid courses include payment instructions.

Are the courses self-paced?+

Yes. Every course in the Online Academy is fully self-paced. You can start, pause and resume from any device, and your progress is saved automatically.

Will I get a certificate?+

Once you complete all lessons and pass the end-of-course assessment, you can download your certificate of completion straight from your dashboard.

How long do I have access to a course?+

You have lifetime access to any course you enrol in, so you can return for refresher learning whenever you need to.

Do you offer training for teams or organisations?+

Yes — get in touch via the Contact page and we will tailor a learning plan and pricing for your team.

What devices can I use?+

Anything with a modern browser — phone, tablet, laptop or desktop. No app install required.

I am having trouble logging in or accessing a course. What should I do?+

Please contact us via the Contact page with your registered email address and a short description of the issue and we will get you back up and running.