Legal
Privacy Policy
Last updated: 29 September 2026
1. Who we are
M.A.S.T Response Ltd is a UK training provider delivering first aid, safety and compliance courses. We are registered at 224 Park View, Whitley Bay, NE26 3QR. For any privacy questions, contact us at info@mastresponse.uk.
2. What data we collect
We collect only the information we need to provide our services. This may include your name, email address, phone number, billing address, employer details, course enrolments, lesson progress, quiz results and any messages you send us through our contact form.
3. How we use your data
We use your data to manage your account, deliver courses, issue certificates, process payments, respond to enquiries, and keep you informed about your training. We may also use it to improve our platform and comply with legal obligations.
4. Lawful basis
We process personal data on the basis of contract performance (providing courses you have purchased), legal compliance, and legitimate interests such as fraud prevention and service improvement. Marketing communications are only sent with your consent.
5. Sharing your data
We do not sell your personal data. We share it only with trusted service providers who help us run the platform (for example, payment processors, hosting providers and email services), and only where necessary and under appropriate data protection agreements.
6. Your rights
Under UK GDPR, you have the right to access, correct, delete or restrict the use of your personal data. You can also object to processing and request a copy of your data in a portable format. To exercise these rights, contact us using the details above.
7. Cookies
Our site uses essential cookies to keep you logged in and remember your progress. We may also use analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.
8. Keeping your data safe
We use encryption, access controls and secure hosting to protect your data. While no system is completely risk-free, we take reasonable and appropriate technical and organisational measures to safeguard your information.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Please check back regularly to stay informed.